The SEIDO Cookware 5-Year Limited Warranty

Who Gives This Warranty?

The warranty is given by B & C Enterprises Ltd, which trades as SEIDO Cookware (Company No. 13445334, registered in England and Wales), Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. Warranty questions and claims go to customerservice@seidocookware.co.uk.

It covers SEIDO Cookware products bought new in the United Kingdom, from Amazon.co.uk or any other UK retailer. Products bought on Amazon.com are covered by our US warranty, at seidocookware.com/warranty.

What Does the 5-Year Limited Warranty Cover?

The 5-Year Limited Warranty covers defects in materials and workmanship under normal home use, for five years from the date of purchase. If a product fails because of how it was made — not how it was used — that failure is covered.

That means flaws present in the material itself or introduced during manufacturing. Normal home use means use in line with the safety and use-and-care instructions that come in the box.

The frying pans — body, handle and stainless steel lid — the lunch box's stainless steel containers, the chef's knife, the honing steel and the peeler are covered for the full five years. The lunch box lid parts — the tempered glass, the plastic frame, the clips and the silicone gasket — are covered for 1 year, because they wear with daily use.

A stainless steel pan warranty is also refreshingly simple. SEIDO Cookware frying pans are made without synthetic coatings, so a coating that can wear or flake is simply not there to fail. What remains is a tri-ply clad body: a 304 (18/8) stainless steel cooking surface, an aluminium core and a 430 stainless steel exterior — and that is what we stand behind.

The 5-Year Limited Warranty is in addition to your statutory rights as a consumer and does not affect them.

What Will SEIDO Do?

If we confirm a defect in materials or workmanship, we will, at our option, repair or replace the defective part or product — with the same or a comparable model if it is no longer made — or refund the price you paid. A replacement is covered for the rest of the original warranty period.

What Does the Warranty Not Cover?

These sit outside the warranty. None of them are surprises, and none of them are hidden in fine print:

• Normal wear — scratches, scuffs, water spots, gasket wear, a blade edge that dulls with use, and the ordinary surface changes that come with routine cooking and washing.
• Discolouration from use — rainbow, blue or golden tinting is normal stainless steel behaviour, not a defect. It affects appearance only.
• Damage from misuse or accident — drops, dents, impacts, overheating an empty pan on a high heat or letting it boil dry, or using a product for something it was not designed to do.
• Damage from not following the instructions in the box — for example, heating an empty lunch box container, microwaving with the lunch box lid on and its steam vent closed or blocked, putting the lid in an oven, or letting a frying pan boil dry.
• Products bought used, refurbished or 'renewed', including Amazon Grade & Resell. New products are covered whichever UK retailer you bought them from.
• Leaks — the lunch box is not leak-proof, so a spill in a bag is not a defect, and neither is damage to anything the spill reaches.
• Damage from bleach, chlorine-based cleaners or oven cleaner.
• Products that have been altered, or repaired by anyone other than SEIDO Cookware.
• Commercial use — the warranty covers home use. Restaurant or other commercial service is excluded.
• Food, and loss of or damage to other property.

How Do I Make a Warranty Claim?

Returns within Amazon's return window go through Your Orders on Amazon. After that, the warranty takes over, and a claim takes a few minutes to prepare. You will need two things:

First, your Amazon order number — you will find it under Your Orders in your Amazon account. Second, photos of the issue — clear shots of the affected area, plus one of the whole product.

Email both to customerservice@seidocookware.co.uk, or send them through our contact page, with a short description of what happened and when you first noticed it. We reply by email within 5 working days, and within 24 hours to messages sent through Amazon. We assess every claim from your photos, so you do not need to send the product back. If you are not sure whether your issue is wear or a defect, contact us anyway — we would rather look at a photo than have you guess.

Your Statutory Rights

This warranty is an extra promise from us, at no extra cost to you. It is in addition to your statutory rights as a consumer and does not affect them: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. For advice about your statutory rights, contact Citizens Advice.

What this warranty itself provides is the repair, replacement or refund described above. It does not, on its own, pay for other losses — such as food, damage to other property or loss of business — but it never reduces any compensation the law gives you.

Nothing in this warranty limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow to be limited or excluded.

This warranty is governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.